Privacy Policy
Last Updated: September 25, 2026
Buyback Surgeon LLC (“Buyback Surgeon,” “we,” “us,” or “our”) operates buybacksurgeon.com and provides device-buyback services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a device, or communicate with us.
Our Terms and Conditions govern device submissions, inspections, offers, payments, and returns. This Privacy Policy addresses how we handle information associated with those services.
Collection of Personal Information
We collect information you provide when requesting a quote, submitting an order, arranging payment, or contacting us. This may include your name, mailing address, email address, telephone number, payment-recipient information, and correspondence.
We also collect information about devices submitted for sale, including the make, model, storage capacity, IMEI or serial number, carrier, condition, battery health, activation status, and inspection results. We maintain related order, shipping, and payment records.
The information requested depends on the service and payment method you select. Some information is necessary to evaluate a device, process a transaction, or respond to your request.
Use of Personal Information
We use information to operate our website, prepare and verify quotes, evaluate devices, process orders, arrange shipping and returns, issue payments, and provide customer support.
We also use information to communicate inspection results and revised offers, prevent fraud, verify ownership, improve our services, measure referrals, maintain business records, resolve disputes, and comply with legal obligations.
We may send optional promotional communications, subject to applicable consent requirements and your communication preferences.
Sharing Information with Third Parties
We may share information with service providers that help operate our business. These include providers supporting website hosting, order management, customer support, email and text messaging, shipping, payments, device verification, analytics, security, and recordkeeping. Access is limited to information reasonably necessary to perform services on our behalf.
We also work with referral and device-comparison partners. We may share referral identifiers and relevant order, device, transaction, and technical information to identify referrals, confirm transaction activity, measure performance, and calculate or verify referral fees. These partners are separate businesses, and their own privacy policies may also apply to information they receive.
We may disclose information when required by law or when reasonably necessary to respond to lawful requests, investigate fraud or suspected stolen property, enforce our agreements, protect people or property, or establish or defend legal claims.
Information may also be disclosed or transferred in connection with a merger, acquisition, reorganization, or sale of our business or assets, subject to applicable law and the SMS protections below.
Automatically Collected Information and Cookies
When you visit our website, we may automatically collect information such as your IP address, browser and device type, pages visited, access times, referring website, and interactions with our quote and order process.
We may use cookies, tracking pixels, scripts, and similar technologies to maintain sessions, remember selections, support website security, understand website activity, and track referrals and completed transactions. Information may also be transmitted through connected systems rather than cookies alone.
You can manage or delete cookies through your browser settings. Disabling cookies may affect website features and does not necessarily stop all information transfers through other integrations. See “Your Privacy Choices” below for additional requests.
Personal Information on Submitted Devices
Before shipping a device, back up information you wish to keep, remove personal accounts and activation locks, and erase personal data where possible. Remove physical SIM cards and memory cards, and transfer or remove eSIM profiles as appropriate. Do not send passwords or security credentials.
Inspection and processing may permanently erase information, including on a device returned to you. We do not provide backup or data-recovery services.
We use reasonable safeguards when handling devices that may contain personal information. Some damaged or nonfunctional devices cannot be erased through ordinary methods. If we transfer a device with remaining personal data to another provider or buyer, we require that recipient to erase the data before further use or resale. The sale or transfer of a device does not authorize unrelated use of its remaining personal information.
Security and Retention of Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. No internet transmission or electronic storage system can be guaranteed completely secure.
We retain information for as long as reasonably necessary to provide our services, maintain transaction records, prevent fraud, resolve disputes, and meet legal, tax, and accounting obligations. Some order, device, inspection, shipping, payment, and communication records may remain necessary after a transaction is completed.
Erasing personal content from a device does not automatically delete the separate records associated with your transaction.
Email Communications
We use email to send order confirmations, shipping instructions, inspection results, revised offers, payment notices, and customer-support responses.
If we send promotional emails, you may unsubscribe using the instructions in those messages or by contacting us. You may continue receiving necessary transaction, security, or legal communications after unsubscribing from marketing.
SMS and Text Messaging
If you separately consent to text messages, we may send transactional messages about your order or customer-service request. These may include shipping updates, inspection results, revised offers, acceptance reminders, requests for information, and payment notices. Messages may be sent using automated technology.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact [email protected]. You may receive a final message confirming your opt-out.
Consent to text messages is optional and is not a condition of selling a device or using our services. Accepting our Terms and Conditions does not, by itself, enroll you in marketing texts.
We do not sell, rent, or share your mobile number, SMS opt-in information, or SMS consent status with third parties for their own marketing or promotional purposes. We may disclose information necessary to operate our messaging program to messaging platforms, telecommunications carriers, and other providers acting on our behalf. Other sharing provisions in this policy do not override these SMS protections.
Children’s Privacy
Our device-buyback service is intended for adults age 18 or older. We do not knowingly collect personal information from individuals under 18 through the service. If you believe a child has provided personal information, contact us so we can investigate and take appropriate steps, including deletion where required.
Links to Other Websites
Our website may contain links to websites operated by other companies. Their independent information practices are governed by their own policies. Review the privacy policy of any external website you use.
Your Privacy Choices
Depending on applicable law, you may have rights to access, correct, obtain a copy of, or request deletion of personal information, or to opt out of certain uses or disclosures.
Contact [email protected] to submit a request. We may verify your identity where appropriate and will respond in accordance with applicable law. Certain information may need to be retained to complete transactions, prevent fraud, meet recordkeeping obligations, or establish or defend legal claims.
Your email and text-message preferences can also be managed as described above.
Changes to This Privacy Policy
We may update this policy to reflect changes in our services, information practices, or legal requirements. We will post the revised policy and update the date above. Where required, we will provide additional notice or obtain consent for material changes.
Contact Information
For questions about this Privacy Policy or requests concerning your information, contact:
Buyback Surgeon LLC
PO Box 544
Zelienople, PA 16063
Email: [email protected]
Last Updated: September 25, 2026
Buyback Surgeon LLC (“Buyback Surgeon,” “we,” “us,” or “our”) operates buybacksurgeon.com and provides device-buyback services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a device, or communicate with us.
Our Terms and Conditions govern device submissions, inspections, offers, payments, and returns. This Privacy Policy addresses how we handle information associated with those services.
Collection of Personal Information
We collect information you provide when requesting a quote, submitting an order, arranging payment, or contacting us. This may include your name, mailing address, email address, telephone number, payment-recipient information, and correspondence.
We also collect information about devices submitted for sale, including the make, model, storage capacity, IMEI or serial number, carrier, condition, battery health, activation status, and inspection results. We maintain related order, shipping, and payment records.
The information requested depends on the service and payment method you select. Some information is necessary to evaluate a device, process a transaction, or respond to your request.
Use of Personal Information
We use information to operate our website, prepare and verify quotes, evaluate devices, process orders, arrange shipping and returns, issue payments, and provide customer support.
We also use information to communicate inspection results and revised offers, prevent fraud, verify ownership, improve our services, measure referrals, maintain business records, resolve disputes, and comply with legal obligations.
We may send optional promotional communications, subject to applicable consent requirements and your communication preferences.
Sharing Information with Third Parties
We may share information with service providers that help operate our business. These include providers supporting website hosting, order management, customer support, email and text messaging, shipping, payments, device verification, analytics, security, and recordkeeping. Access is limited to information reasonably necessary to perform services on our behalf.
We also work with referral and device-comparison partners. We may share referral identifiers and relevant order, device, transaction, and technical information to identify referrals, confirm transaction activity, measure performance, and calculate or verify referral fees. These partners are separate businesses, and their own privacy policies may also apply to information they receive.
We may disclose information when required by law or when reasonably necessary to respond to lawful requests, investigate fraud or suspected stolen property, enforce our agreements, protect people or property, or establish or defend legal claims.
Information may also be disclosed or transferred in connection with a merger, acquisition, reorganization, or sale of our business or assets, subject to applicable law and the SMS protections below.
Automatically Collected Information and Cookies
When you visit our website, we may automatically collect information such as your IP address, browser and device type, pages visited, access times, referring website, and interactions with our quote and order process.
We may use cookies, tracking pixels, scripts, and similar technologies to maintain sessions, remember selections, support website security, understand website activity, and track referrals and completed transactions. Information may also be transmitted through connected systems rather than cookies alone.
You can manage or delete cookies through your browser settings. Disabling cookies may affect website features and does not necessarily stop all information transfers through other integrations. See “Your Privacy Choices” below for additional requests.
Personal Information on Submitted Devices
Before shipping a device, back up information you wish to keep, remove personal accounts and activation locks, and erase personal data where possible. Remove physical SIM cards and memory cards, and transfer or remove eSIM profiles as appropriate. Do not send passwords or security credentials.
Inspection and processing may permanently erase information, including on a device returned to you. We do not provide backup or data-recovery services.
We use reasonable safeguards when handling devices that may contain personal information. Some damaged or nonfunctional devices cannot be erased through ordinary methods. If we transfer a device with remaining personal data to another provider or buyer, we require that recipient to erase the data before further use or resale. The sale or transfer of a device does not authorize unrelated use of its remaining personal information.
Security and Retention of Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. No internet transmission or electronic storage system can be guaranteed completely secure.
We retain information for as long as reasonably necessary to provide our services, maintain transaction records, prevent fraud, resolve disputes, and meet legal, tax, and accounting obligations. Some order, device, inspection, shipping, payment, and communication records may remain necessary after a transaction is completed.
Erasing personal content from a device does not automatically delete the separate records associated with your transaction.
Email Communications
We use email to send order confirmations, shipping instructions, inspection results, revised offers, payment notices, and customer-support responses.
If we send promotional emails, you may unsubscribe using the instructions in those messages or by contacting us. You may continue receiving necessary transaction, security, or legal communications after unsubscribing from marketing.
SMS and Text Messaging
If you separately consent to text messages, we may send transactional messages about your order or customer-service request. These may include shipping updates, inspection results, revised offers, acceptance reminders, requests for information, and payment notices. Messages may be sent using automated technology.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact [email protected]. You may receive a final message confirming your opt-out.
Consent to text messages is optional and is not a condition of selling a device or using our services. Accepting our Terms and Conditions does not, by itself, enroll you in marketing texts.
We do not sell, rent, or share your mobile number, SMS opt-in information, or SMS consent status with third parties for their own marketing or promotional purposes. We may disclose information necessary to operate our messaging program to messaging platforms, telecommunications carriers, and other providers acting on our behalf. Other sharing provisions in this policy do not override these SMS protections.
Children’s Privacy
Our device-buyback service is intended for adults age 18 or older. We do not knowingly collect personal information from individuals under 18 through the service. If you believe a child has provided personal information, contact us so we can investigate and take appropriate steps, including deletion where required.
Links to Other Websites
Our website may contain links to websites operated by other companies. Their independent information practices are governed by their own policies. Review the privacy policy of any external website you use.
Your Privacy Choices
Depending on applicable law, you may have rights to access, correct, obtain a copy of, or request deletion of personal information, or to opt out of certain uses or disclosures.
Contact [email protected] to submit a request. We may verify your identity where appropriate and will respond in accordance with applicable law. Certain information may need to be retained to complete transactions, prevent fraud, meet recordkeeping obligations, or establish or defend legal claims.
Your email and text-message preferences can also be managed as described above.
Changes to This Privacy Policy
We may update this policy to reflect changes in our services, information practices, or legal requirements. We will post the revised policy and update the date above. Where required, we will provide additional notice or obtain consent for material changes.
Contact Information
For questions about this Privacy Policy or requests concerning your information, contact:
Buyback Surgeon LLC
PO Box 544
Zelienople, PA 16063
Email: [email protected]